Soft alarms are based on a sequence of events that may predict a system failure, present an opportunity to reduce congestion, or warn of events that require customer intervention.

These event driven “soft” alarms can provide many of the features of call accounting.  As an example, when your PBX detects a dead circuit, it closes that circuit down until the PBX is instructed to reactivate the circuit.  Until the PBX is instructed to reactivate the circuit, you are paying for capacity that you are not receiving.  Through the use of soft alarms, we have found many cases where significant capacity has been unusable for months.

Peak load busy circuit and low circuit data can be detected by soft alarms.  Tracking the time and frequency of these alarms can provide an opportunity improve the cost/performance of the network. 

Attempts to hack into a system with a high volume of short incoming calls can be detected and reported as soft alarms.