We offer Call Management services via either an ASP or Service Bureau arrangement.  We manage the collection of data from nationwide voice networks that may include a wide range of device types from a variety of manufacturers.  Station Message Detail Records (SMDR) or Call Detail Records (CDR) are captured through the IP capabilities of PBXs, dial out modems, or external monitoring devices.  These records are then processed by our applications, which include toll fraud monitoring, call accounting, and traffic analysis.  A consolidated view of all information is provided on a secure web site, with access levels to applications and data determined by individual user groups and users.

Toll fraud monitoring provides both summary and detail records of after hour calls, frequently dialed numbers, short and long calls, 900 calls, restricted number calls, etc.  Also provided is data necessary for customer defined policy enforcement.  

Call accounting provides the rating of calls utilizing domestic and international tariffs and the distribution of usage and non-usage based costs to organizational levels throughout the enterprise.   

Traffic analysis provides ongoing data for measuring network usage, information that is vital to the process of optimizing the network to improve performance and reduce cost.  Data available includes peak and off peak usage, calls by hour and by day, busy hour by trunk, outbound and inbound call summaries, trunk summaries, extension/authorization code summaries, and destination dialed.