The first step in preventing failures in critical communication networks is predicting trouble before a shutdown.  Remote alarm monitoring of your PBX can provide an early warning of impending trouble.

When an alarm is received, our network will first attempt to clear the alarm electronically.  If this proves unsuccessful, we will notify your on-site service personnel or service provider via beeper, telefax, IP, or voice of the date, time, location and nature of the trouble.  Our monitoring of the trouble continues until the alarm is cleared. 

We have the capability to monitor any PBX, voice mail or call management system using the IP capabilities of the PBX, external device via IP, or modem dial out.  We offer a seamless interface with customer voice and data networks for in-house or outside service providers.

Web based alarm history by severity and location reporting is available to our customers in standard spreadsheet formats for easy analysis.  This provides a basis for service cost reduction by identifying and correcting the sources of failures. Also, by identifying the most frequent faults, an organization can take proactive measures in preventing such failures.

 PBX inventory tracking and reconciliation assures a record of all components in the system and can be used to identify surplus assets.

 PBX feature and configuration tracking assures proper adherence to corporate configuration policies. Violations from standard feature assignment and configuration are reported as soft alarms or provides as exception in the monthly reports.

This entire suite of services is included in our standard Remote Alarm Monitoring package.